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How do I prevent bolt on purchases?

Anonymous
Not applicable

Hi,

 

I have just upgraded my son's phone and contract, having previously had a two year 2gb data contract without any problems.  He now has a 5gb contract and imagine my shock when I received the first bill only to discover he has purchased an additional £40 worth of data, needless to say the phone has been confiscated!  

 

I've searched help and found out that I cannot cap the data but is there a way of preventing the purchase of bolt-ons?  

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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:
Ask CS to put a block on any tarrif changes or charges to mobile then change the password to your MyO2 for good measure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

Not unless you take away the card you use to pay the bill or change the card details in your myo2 

Message 2 of 3
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Ask CS to put a block on any tarrif changes or charges to mobile then change the password to your MyO2 for good measure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
1,958 Views