How do I not get charged an extra month for cancelling monthly Contract?

[Anonymous]

Hi

I have decided to leave O2 and join another provider as I am getting a better deal.

I am on a sim-only 30 day Contract and it renews on the 14th (i.e. today) of every month. I have been billed for this current month.

I note I have to give 30 days notice when cancelling.

I have chatted with O2 via chat and have obtained a PAC code (expires 12 Sep) and was told I would need to use it today so that I am not billed for next month.

Unless I am being thick, is there a way I cancel my O2 contract without having to pay for a month in advance as I am planning on starting the new contract with another provider towards the end of this "month"
(basically, I don't want two providers billing me for one month (e.g. September) when I am only going to be using the new contract).

Any help or dumbing down would be great!

Many thanks in advance!

Jas

[MI5 · Accepted solution]

Around 11th of next month to get the full month use out of o2 before switching to new network.
If you give your PAC then and allowing 2 days for your number to transfer, it should complete and close your account before next month's bill is generated. But, you will still get a bill which you will have to pay and claim back.
To avoid a further bill, use the PAC now, but you lose the last month you've already paid for.

[Anonymous]

Thanks for this.

I will give this a go and then try and claim a refund.

[MI5]

You'll need to complete this form mate https://www.o2.co.uk/apps/help/help?qid=1&q1=34