on 17-04-2020 15:43
Hi.
This can't be done using the text service.
Can this be done somewhere within My02?
If so, I can't seem to find it and it is impossible to get through on the phone.
Thanks
Bryan
on 17-04-2020 15:46
Unfortunately you will need to keep trying @BPW
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808