Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade - phone not delivered

My wife and I both upgraded on 12/4/20 through the o2 app.My wifes phone arrived on 15/4/20 by post.My phone hasnt arrived although I have a text from DPD couriers saying it would be delivered by 14/4/20.I have contacted DPD who say they do not have ...

Smashed screen

Hi dropped my phone and the whole screen has smashed. I can barely read it through the cracks which are over the whole screen.I think I am insured. Is there any way to order a new phone?

Resolved! Disney plus, 12 months, 2 phones

Hi, I have 3 phones registered under MyO2. I recently upgraded my wife's phone and got the 6 months Disney which is setup and working.I was going to upgrade my own phone and wondered if I can apply the 6 months free extra to the existing Disney accou...

Why have you disconnected my phone

Why have you disconnected my phone ??? The bill isnt due till the 24 April, also where as the credits of just under £50 gone ??? in these difficulate time this is not acceptable as no-one can be spoken to, how do you suppose that this get resolved as...

Order not been dispatched

I have recently bought an iPhone 11 on Thursday 9th April I got an email to confirm this has went through and next email I will get is when it has been dispatched. This was meant to be next day Delivery but a week later I’m still waiting on an email ...

Resolved! Issue with 4G/Data on account

Hi, I've had a problem using my data since the beginning of the month. As I can't report this to the helpdesk for understandable reasons Im not sure what to do. I don't have broadband at home so have an extremely slow internet connection so am strugg...

Cannot pay bill

My bill is due now but i cannot afford to pay yet, I need to stay connected with all services... I can't get through to o2

Carrying Free Bolt’sOns Over When Upgrading

Hi,I’m overdue an upgrade and would like to carry over my free bolt on of an extra 20gb of data. Will this happen automatically regardless of the plan I choose?Thanks

Pay Monthly Delivery

Hi, I do apologise if this has been asked a few times. We took out a £20, 100gb sim only for 12 months on 9 April and the O2 sites says that our new sim was dispatched on the 10th. We then received a couple of texts to our old pay as you go 02 number...

Tex Message asking to update payment information

Text message asks to update payment details via an o2 web address. I am reluctant, unable to resolve via o2 site. Any help please

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