Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Move number to o2

So frustrating! I have a PAC code for my old number and I want to move to my new o2 SIM.No one is answering phones ATM (understandable) and I can't find any info on how to proceed online ( not great). All and any help is appreciated.

O2 mobile app

I have justr swapped to O2 with the acquisition of a new phone, a few days ago. Everything is fine. I can access "MyO2" on my PC but when I try using the phone app I get timed out with an "Oops" message? Is the sytem down or is it sonmething to do wi...

Moving number from EE to O2

Hi I wonder if ayone could help, I've received my sim card last Saturday and filled in the form online to keep my number from EE and have it ported over to O2. My number is still showing on EE and hasn't moved yet to O2. I have tried to get in contac...

Order not shown in account

Is it normal for no products or orders to come up in my 02 account? Should my order not be there ?

Resolved! I am in Norway and can't connect to Cell Networks

Prior to coming to Norway (and on my last visit) I checked with 02 to make sure that I would get cell coverage whilst in Norway, as due to health conditions I need access to my number. However when I try to connect to local networks via roaming, I am...

Transfer current number to new sim

Hi - i have just ordered a pay monthly sim and i want to carry on using my existing number on my current monthly pay as you go sim. both as O2 sims - how do i carry on using my existing number? Eric

WiFi calling

Hi,I have a SIM only deal and use a Google pixel 3 however on my O2 under WiFi calling I can see no option to turn it on and on my phone under call settings there is no option either.Can anyone help please?Thanks

Phone cut off

My phone has been cut off but the bill has been paid how do I get my phone back on I’m due to go into hospital and can not make phone calls due to the ban when the bill was paid in full yesterday

Iphone Planned Obselescence and Obtaining a Pac Code

Is it a coincidence that within 3 hours of receiving my letter from O2 confiming my contract is coming to an end, my iphone 8 has just without warning or prior issues died the same day?Apple support quote £360+ to fix/replace.I've been told today by ...

Paid bill - over 56 hours and counting

Switched my payment method and payment wasn’t collected. I received a message when trying to make a call saying they’d put me through to the payment line. I actually paid the full device plan & airtime bill through my o2 app separately but still 3 da...

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