Solved: Home address internet and mobile signal

1126543 · ‎27-12-2022

Hello for a long time I have been having trouble with my internet connection and mobile signal at my home address. It’s come to a point I have just had enough now, my friend has a different network provider and at my home he’s was fine. What can I do about this as I’m still in a contract and I have been in a contract for a long time.

MI5 · ‎27-12-2022

@1126543

Look at your tariff details in your MyO2 for your contract minimum term date.

If you have reached this, you can get your PAC and move networks.

Guide: How to get your PAC [June 2021 Update]

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-12-2022

@1126543

Look at your tariff details in your MyO2 for your contract minimum term date.

If you have reached this, you can get your PAC and move networks.

Guide: How to get your PAC [June 2021 Update]

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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