Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! My return order

I sent my phone on the 23rd of September to be returned and I've still not heard anything back of o2 yet

Dan19 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No phone calls /text

Hi there,I was a little late laying my bill (couple of days)I then believed services was restricted as could not send text or calls .I paid it the same day ,however I'm still getting the message all my calls are being transferred? Is this even to di ...

S27 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Galaxy watch

To claim the galaxy watch you need a vat invoice anyone know how to hi about getting this????

Fionacass by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Online Chat

How can I contact online chat to apply a discount code to my new plan?

Lee14 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Can I upgrade without paying off the £300+ device plan?

Bren by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hi I ordered a iPhone 11 yesterday 1/10/20 and myo2 tracking says it’s being processed but I asked live chat they said that the order has not yet been dispatched any idea how long this will take please?

02 Fraudulently taking money

Hello I am having some trouble with 02 that has really distressed us. Basically we had an 02 phone that we purchased through Carphone warehouse that we kept for the duration of its contract. Once the contract was up 02s loyalty department phoned us t...

Resolved! Payment

Got a text saying unable to process my payment and update payment details but not due to come out till 14th? And already have my bank details set up with o2 which i paid for the first payment with.

Ayla by Level 1: Joiner
  • 7 replies
  • 0 kudos