Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim

I never recieved my 02 sim

Resolved! Call divert while abroad

Hi guys, I wonder if any of you could answer the following question. I have an e-sim with O2, I want to unconditionally divert calls to another number (also on O2) while I’m in the UK and then go on holiday to the Philippines, I would not use the O2 ...

Resolved! Number porting

More info (Highlight to read)Hello,I joined O2 two months ago and chose to port my number from Virgin. I used the PAC code given. When serviced resumed the next day I was unable to receive phone calls, saying that my number is not in service. I tried...

Resolved! Apple Music - email/text to activate 6 month free not received

Hi, I joined o2 about a month ago, and believe I should have received an email or text to activate my 6 month free Apple Music by now. Who can I contact about this? Thanks, Sean

Resolved! When to request pac code?

My final device and airtime bill on my o2 refresh plan is due to be paid on 5/12 and I’m moving networks. My allowances normally refresh on the 22nd of each month what’s the best date to request the pac code So I can roughly pay my bill on the same d...

Resolved! Payment

Hi if I don’t pay my airtime will my phone be blocked even if I pay for my devices

Resolved! Making payments after bill being "paid"

My bill of 19.23 pounds has been shown as paid while that was happening, I made a payment with a gift card of 5 today revolut are telling me that I still pay 19.23 and that 5 gift card hasn't gone into affect will the extra 5 be taken out from my acc...

Resolved! Moving from virgin to o2

To day 14/10/2022 I phoned up and switched my wife's sim from virgin to o2 her sim card is coming tomorrow I got a email saiding that her number is going to be xxxxxxxxxxx when it should be xxxxxxxxxxx,and till me if that's right please. [Mod edit: P...

no insurance

I have a contract phone with o2 and got the ZFOLD3, i lost the phone and did not realise that i had no insurance for a replacement. When i contacted o2 they told me that they would not send me a new phone because my insurance did not cover lost or st...

Resolved! Can't view one of my pay monthly phone contracts

Not sure, if I have the right place, but I bought a phone in August 2021. Payments have been made monthly, but I can't seem to view the contract on my account to be able to view how much I have left to pay, as it isn't with the rest of my contracts. ...

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