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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! International calling within inclusive zone

I can’t find a definitive answer to whether there is a charge made for calls from countries within the travel inclusive zone, e.g. USA and Mexico, when calling somewhere within that country, e.g. from Mexico to Mexico.

Is my phone refurbished?

I'm a new o2 customer and I've got the Samsung galaxy s22 ultra. There are questionable things about this phone, I'm Starting to think maybe it's not an original and in fact refurbished. How do I check this out?

Staciie by • Level 1: Joiner
  • 458 Views
  • 2 replies
  • 0 kudos

Resolved! How Long Does A Number Transfer Take

I've re-joined 02 on a contract mobile phone, I gave the PAC Code during the order process. The phone is being delivered tomorrow will my number be the one I transferred or a temporary number? if so, how long does the number transfer take?

StuartR1 by • Level 2: Apprentice
  • 918 Views
  • 2 replies
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Resolved! Spend cap

For some reason I have had a 15 pounds spend cap put on my account, when I phone O2 they insist there is no spend cap on my account, but there clearly is as it will only let me spend 15 pounds a month. I've had the contract 4-5 months. Can anyone she...

Resolved! poor network connection

Does anyone have really poor network connections? o2 use to be fantastic for signal but now my signal drops pretty much on every phone call I have. I am up and down the m6 with work and its no better anywhere. I have ordered a new sim to try but if t...

Resolved! International calls and calls whilst abroad

I need to make calls to the USA and shortly will need to be able to make and receive calls whilst in the USA. What's the best package and/or bolt on?

Ru55e77 by • Level 1: Joiner
  • 927 Views
  • 4 replies
  • 0 kudos

Resolved! Porting to O2

Hello I've just moved to O2 from GiffGaff and it looks like the process of porting my number over has started. My old SIM lost service at about 7am this morning, but the new SIM still has the number it was assigned and not my old number getting on fo...

Seabass78 by • Level 1: Joiner
  • 586 Views
  • 2 replies
  • 0 kudos

Resolved! how do I get a VAT invoice?

I have a personal account and I need to have a Vat invoice for the calls and the device plan each month. Where do I go to access those

N8 by • Level 1: Joiner
  • 1052 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

Hello I just like to ask why im paying £16 if i was ment to pay £12 that's what we confirmed so im not sure why im paying that much as im not happy to pay that much. Thank you

Petrmiko by • Level 1: Joiner
  • 359 Views
  • 1 replies
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