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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21115 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 197389 Views
  • 2 replies
  • 2 kudos

Resolved! Cancelled contract

Hi. I cancelled my contract the same day I got it and never took delivery of my phone. For some reason I am being hounded by 02 for £18.13 when I have never seen the phone let alone use it. You even refunded my deposit back. Please confirm what is go...

Na2 by • Level 1: Joiner
  • 412 Views
  • 2 replies
  • 0 kudos

Resolved! Porting

Ported my number from three to o2 now after 4 months cannot call any three number in my phone

Resolved! Upgrade

I upgraded recently and got the new iPad. But now all services have been cut on my mobile

Sharon8 by • Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling my new phone

I have just placed an order for an iPhone 13 I have ordered the wrong phone how do I cancel?

Nicola13 by • Level 1: Joiner
  • 361 Views
  • 3 replies
  • 0 kudos

Resolved! O2 outage

Over 24 hours outage is this acceptable 

Steeee by • Level 1: Joiner
  • 341 Views
  • 5 replies
  • 0 kudos

Resolved! Travel Inclusive Zone

Is Australia in the “Travel Inclusive Zone”? About to travel there and dont want to incur excess charges

DdP by • Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

Resolved! Activation of account

Account active? I've just transferred Vodafone to o2 but I've no idea if the account is active. I can't contact customer services, in fact I'm disappointed nobody comes back to me on FB. Help!

Account2 by • Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Resolved! New sim in new phone but no network

I’ve just received my new iPhone 13 mini today and set up, charged everything great but still not receiving any network even though I’ve had an email saying I’m good to go - advice please?

Donlou by • Level 1: Joiner
  • 549 Views
  • 1 replies
  • 0 kudos

Resolved! Bought a refurb Apple Watch

Hello there! I bought an apple watch series 6 rose gold and it arrived today. However i have put it on charge but it will not turn on. Does anyone know how I go about a return please

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