Solved: High bill

Anonymous · ‎09-12-2016

My bill is always about £12. This month is almost three times that and I have not used the phone any more than normal. Why is this?

dave fish

MI5 · ‎09-12-2016

You may have called numbers not included in your tariff or gone over your included minutes, sent MMS messages etc,
You can keep a track of your useage in your MyO2 as well as viewing bill details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎09-12-2016

Hi @Anonymous You need to contact customer services. We can't see your account as we are all customers like yourself http://www.o2.co.uk/contactus

Could you also remove your personal details as this is an open forum?

Edited to add...You could check your usage via My O2 http://www.o2.co.uk/myo2

Veritas Numquam Perit

MI5 · ‎09-12-2016

You may have called numbers not included in your tariff or gone over your included minutes, sent MMS messages etc,
You can keep a track of your useage in your MyO2 as well as viewing bill details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-12-2016

Some information here : http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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