Solved: Help

JC7 · ‎22-07-2021

Please help! I receive maybe 2 texts per month saying I have used up all my data, but when I log into the o2 app I still have loads left (50+ GB)

Is there any way to solve this?

MI5 · ‎22-07-2021

@JC7

If you have additional bonus or offer data the system will automatically notify you when you use up your basic data amount.

That's how it's set up and cannot be altered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-07-2021

@JC7

If you have additional bonus or offer data the system will automatically notify you when you use up your basic data amount.

That's how it's set up and cannot be altered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JC7 · ‎22-07-2021

Ah ok, this would make sense! I think my plan comes with around 8GB and I have an additional 70GB.

Thanks for the help

MI5 · ‎22-07-2021

Yes, that would explain it and you're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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