Re: Help with sim swap

Karen18 · ‎08-04-2020

I have a new sim as my old one is damaged and I have upgraded my phone at the same time. I am unable to use the text swap service and cannot get through on the phone - how can I get my sim activated ?

MI5 · ‎08-04-2020

@Karen18

Keep trying to call Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Karen18 · ‎08-04-2020

@Marjo please can I get help with activating a new sim - the old one is damaged - I am continually cut off on the phone and am unable to do textswap

jonsie · ‎08-04-2020

Guide: Coronavirus Community Help and Support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-04-2020

@Karen18

As I said above Guide: Coronavirus Community Help and Support and keep trying.

Admin cannot deal with every customer on an individual basis I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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