I have had my current iPhone 4s on an O2 Unlimited+ 24 months contract since April 2012.
Previously, I have only ever had a maximum of 750MB data allowance per month and never had any issues with running out or going over. On this contract, my data allowance is 1GB and in recent months I am always receiving texts from o2 to say I have used 80% of my allowance, and most months I run out completely, sometimes over a week before the end of my billing month.
This month in particular, I was on holiday abroad for a week where I didn't touch my data allowance at all, so I only had to make 1GB of data last 3 weeks... yet still, 2 days before the end of my billing month I have run out. I purchased an extra 100MB of data to last these 2 days, and 18 hours later (8 of those I was asleep!) I have again run out.
This seems absolutely ridiculous to me - I dont feel like I use my phone excessively, I always have my wifi turned on when I am at home, my location services are turned off and I close my apps properly after use (double clicking the home button and closing each one individually).
My fiance has half the data allowance I do and uses his phone more than me and has no issues.
I have been in contact with o2 who are unable to tell me where exactly the data is going, just that it is being used.
Also, when I go to Settings > General > Usage > Cellular Usage , the counter shows that I last reset it on 30th Oct 2012 and since then have sent 440MB of cellular network data and received 2.5GB.... which is less than 3GB in 6 months....
So where are o2 getting these figures from?! Is there a way I can find out exactly where my data is going so that I can a) see if I really am using what o2 say I am and b) control it!! This is driving me insane 😞 I'm fed up of having to last the end of each month on a rubbish internet connection because I have apparently used all of my allowance.
Apologies for the essay but any help or advice would be much appreciated!!
