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Anonymous
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account overpay / bill refund not received yet

[ Edited ]

i cancelled my contract in dec at the beginning and was told i will prob get some money back. anyway to my surprise i was billed again in january so i cancelled my DD before they could chargae me. i then spoke to someone online about it and he told me to pay the bill. and when my account has been closed i will get the money back. anyway, here i am almost may with nothing. Everytime i phone or speak to someone online its the same old stuff. wait 3 - 5 days and contact out billing team. is there anybody here who could sought this out. cause im really fed up of this. Tom

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Anonymous
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Re: account overpay / bill refund not received yet

This is mainly a customer forum so I doubt you will really get the help you need have the billing team rung you back?
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Anonymous
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Re: account overpay / bill refund not received yet

ok thanks ill put it in writing this time.

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Anonymous
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Re: account overpay / bill refund not received yet

[ Edited ]
This is the email address to send your complaint to they should get it sorted for you Smiley Happy
complaintreviewservice@o2.com
Let us know how you get on
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Posts: 104,436
Topics: 552
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Registered: ‎04-04-2012

Re: account overpay / bill refund not received yet

Try phoning customer services and talk to a rep on the phone rather than using chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Re: account overpay / bill refund not received yet

The OP has said he has tried phoning as well I must admit I thought it might be the old chat problem
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Anonymous
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Re: account overpay / bill refund not received yet

You shouldn't of cancelled the dd as it may affect your credit rating