Solved: Help with boltons and tariff payasyougo

Anonymous · ‎12-04-2015

Can anyone explain what a o2 travel opt out Bolton is?? And why am I spending so much on credit ive gone through £35 in 2 weeks!!! Help

MI5 · ‎13-04-2015

Go to Settings >general >Mobile (or cellular) and scroll down to usage.
Reset the counters at the beginning of your top up/anniversary date and then keep an eye on the data counter to see what is using data and how much.
This should all add up to the data that O2 says you are using.
If it does, you can see where it's been used, if not, it shows a problem that you will need to discuss with CS, but you need to check the phone yourself and gather the evidence first.
Take screen shots of both your phone and the usage in your My O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎12-04-2015

O2 Travel gives you a data allowance and cheaper calls when travelling to EU countries.
If you opt out you pay a full, non discounted rate and would cost more.
O2 travel costs £1.99 per day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎12-04-2015

T&C's here http://www.o2.co.uk/termsandconditions/mobile/pay-and-go-data-roaming-charges-and-o2-travel-terms-an...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-04-2015

Is the OP abroad then?.......or just asking the question generally....

Veritas Numquam Perit

Anonymous · ‎12-04-2015

My thoughts also,@Cleoriff & are they on payg or contract as the Bolton is added to refresh customers for free

Anonymous · ‎12-04-2015

Edit just seen the top up query part

MI5 · ‎12-04-2015

The clue is in the title

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-04-2015

@MI5 wrote:
The clue is in the title

I knew they were payg but wondered if they were abroad ...as they are questioning how much they have spent in two weeks..

Veritas Numquam Perit

jonsie · ‎12-04-2015

I'm guessing so...

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Anonymous · ‎12-04-2015

I am pay&go and live in sunny Liverpool England I have the £20 tarrif (2gb) of data 400 mins and 4000 msgs to last a month the mins and txts r perfect but the data dosent last a few days?? I've reset my iPhone to factory settings also and it didn't make a difference? I have also got 4 boltons? Is this right?? The boltons are the works, web daily, the basics and also o2 travel opt out can anyone please sort this for me ive spent £45 in just over 2 weeks

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