Help with boltons and tariff payasyougo

[Anonymous]

Can anyone explain what a o2 travel opt out Bolton is?? And why am I spending so much on credit ive gone through £35 in 2 weeks!!! Help

[Anonymous]

I prefer Pay&go I've never had any problems with my old iphone which was the same model as this one am using I've had this phone reset to factory defaults also and started again I didn't even download any apps and it still takes the data at a ridiculous rate!! I've even tried turning on airplane mode when I wasn't using my phone an again dosent make a difference?? I have literally tried all the tips and usual causes but not a bit of difference it makes?

[MI5 · Accepted solution]

Go to Settings >general >Mobile (or cellular) and scroll down to usage.
Reset the counters at the beginning of your top up/anniversary date and then keep an eye on the data counter to see what is using data and how much.
This should all add up to the data that O2 says you are using.
If it does, you can see where it's been used, if not, it shows a problem that you will need to discuss with CS, but you need to check the phone yourself and gather the evidence first.
Take screen shots of both your phone and the usage in your My O2.