1 ACCEPTED SOLUTION
Accepted Solutions
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Go to Settings >general >Mobile (or cellular) and scroll down to usage.
Reset the counters at the beginning of your top up/anniversary date and then keep an eye on the data counter to see what is using data and how much.
This should all add up to the data that O2 says you are using.
If it does, you can see where it's been used, if not, it shows a problem that you will need to discuss with CS, but you need to check the phone yourself and gather the evidence first.
Take screen shots of both your phone and the usage in your My O2.
Reset the counters at the beginning of your top up/anniversary date and then keep an eye on the data counter to see what is using data and how much.
This should all add up to the data that O2 says you are using.
If it does, you can see where it's been used, if not, it shows a problem that you will need to discuss with CS, but you need to check the phone yourself and gather the evidence first.
Take screen shots of both your phone and the usage in your My O2.
- 144182 Posts
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- 27632 Solutions
O2 Travel gives you a data allowance and cheaper calls when travelling to EU countries.
If you opt out you pay a full, non discounted rate and would cost more.
O2 travel costs £1.99 per day.
If you opt out you pay a full, non discounted rate and would cost more.
O2 travel costs £1.99 per day.
- 144182 Posts
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- 122826 Posts
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Is the OP abroad then?.......or just asking the question generally....
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The clue is in the title 
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@MI5 wrote:
The clue is in the title
I knew they were payg but wondered if they were abroad ...as they are questioning how much they have spent in two weeks..
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I'm guessing so...
