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I haven’t been getting my Tarrif for two months after changing it to a different Tariff (PayAsYouGo)

Sadi3
Level 1: Joiner
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Registered:

Hi,

 

I’m unsure if I will get the help, advice or response I need on here but it’s worth a try seeing as I have not had a response or been able to get help anywhere else,

 

I changed my tariff two months ago and have had nothing but trouble with O2 since.

every time I Top up with £15 (the tariff i changed to; from £10), I receive a text from O2 as I usually would stating I have gotten my Tariff. However, the text message indicates that the tariff used is the £10 which I changed from Two months ago.

After receiving this message I have attempted to re-change my Tariff to the £15 one, To which I receive the usual text informing my the tariff has changed.

 

Not once in this past TWO MONTHS, have I received either the tariff I need or the tariff I used to pay, they take the £10 for the previously chosen tariff and I’m stuck with £5 to make it last for the month.

 

I have been into the Leicester Store to ask for help and I was told to call 444, which I cannot do as I don’t have my tariff, 

 

Please somebody help or I will be forced to leave O2 as I can’t have them stealing my money every month and not recognising the glitch/issue with my Top-up.

 

Regards,

 

An Furious Customer.

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MI5
Level 94: Supreme
  • 127059 Posts
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Registered:

@Sadi3 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127059 Posts
  • 614 Topics
  • 21920 Solutions
Registered:

@Sadi3 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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