Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New phone

I've recently paid for an early upgrade and I've kept the same number, the people in the shop said that it would take 76 hours for my old phone to deactivate and the number on my new phone to activate, it's now been nearly a week and still nothing ha...

Resolved! Where has all my internet data gone?

My pay monthly charge was renewed last week, and I have been only using my 3G sometimes when I am out, as I use wifi at home. I woke up this morning to find that all my data had been used up! I haven't downloaded anything big, and always use my 3G sp...

Resolved! How do I cancel my 02 phone contract whilst abroad?

My contract was up for upgrade but it consided with me going away for 6 months. so i didnt think to inform o2 that I didnt want to renew the contract, however my phone is still being charged monthly. I want to cancel my phone bill but I am abroad. Ca...

Resolved! Free next day delivery

Ordered a new phone on the 22/9/14 yet its now the 24/9/14 and still not even a message to say my order as been dispatched.To me that is not next day delivery.

Resolved! tarrif change

I recently texed o2 to change from big bundle to unlimited. Now ive changed my mind, what can i do?

Is Pay Monthly the biggest ripoff this century!!

You pay for your service and the service is poor, low signal strength in many areas due to the service provider not building more masts to cover the same areas, due to the new higher frequency bands they are using. DATA signal in my town (wrexham) is...

Resolved! delivery reports

does anyone know if I chose the delivery report option on my phone does 02 charge for that service ? I am on pay monthly contract.

Resolved! O2 Open discount

I've recently taken out an O2 refresh contract for an iPhone 5c. I'm eligible for a 30% O2 discount which I sorted out today and am just waiting on the confirmation of eligibility.As my bill is split into my airtime and the phone plan (£15 a month fo...

O2 Direct upgrades/bad in-store customer service

Now to start this thread off I'd like to state that a few weeks ago I posted a thread stating that I wouldn't recommend upgrading with o2 direct unless you wish to pay through the nose, however a few hours after I posted it a moderator DELETED IT,sta...

please cancel my contract

HIi'm out of contract, on SIM only deal., paying monthly. I do not have the SIM card any more. I do not live in the UK now so am not able to receive messages on the number you have.I am unable to enter a current (non-uk) number into this site. Please...

O2

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