Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone coverage in a basement flat

Even though the O2 coverage suggests I should get 4G here I normally only get one bar on my iPhone and when anyone rings me at home I have to leave my (admittedly basement) flat and go outside to hold a conversation. Not ideal. Does anyone know the p...

Resolved! Bill

Dear O2, I want to ask about my bill?? How on earth is it 87 pounds?????? It is only meant to be 24 ??????? Why am I being charged for minutes? And what are these 'things you've bought' I need an explanation. Stephanie

Resolved! Addres wrong

Hi i order phone but i see addres what i put in. is wrong and i dont know whay. Soo its my address > 27 Collage Gardens Co Down Newry BT35 8RSMy order nr is Order number

Resolved! Changing Payment Details

HiI am looking to change the bank account that my bill comes out of, do I need to call someone or go in a shop or can I do this online?

O2 Student Open Offer...

I'm looking to upgrade early on my contract (O2 Refresh) and after a hard battle, I finally got my O2 student discount (NUS Card) applied to my tariff, thanks to numerous misinformations and complaints. However, looking at the upgrades - I am able to...

Resolved! DD

I accidentally deleted monthly direct debit with Santander and need to re-instate

Resolved! Can I cancel contact termination?

I had a SIM only contract which I wanted to cancel so asked for a PAC code. I gave my new provider the code and got a final bill from O2 as my number was ported. ( a week ago) Im not happy with my new provider so is it possible to cancel the terminat...

Resolved! sim only cancellation within cooling off period left active

i had requesteed a sim only contract during early november and once it arrived i subsequently cancelled it during off the 14 day cooling off period. today i have been charged £18.00 and left overdrawn on my bank acount due to this sim only account be...

Resolved! bill payment

Hi, my bill (airbill and devise bill) will be paid by direct debit on the 20th November. Can I pay it instead on MyO2 by credit card before that date?

Resolved! Change payment date

Hi anyone know how I can link up all phonebills for my family and pay one joint payment on one date. Currently all on different dates and separate payments. Having great trouble getting anywhere with O2 online, live chat or calling 202! Many thanks n...

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