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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paid O2 refresh fee, still being billed on old Tariff

Hi, On 22 Sept I paid the Refresh fee to upgrade to an Iphone 6 and change contract. I was under the impression this Refresh fee would be paying of the remainder of my old contract minus the one remaining bill I had left. I then paid my remaining bil...

Resolved! New Phone Delivery And order tracking

I orderd a new phone on a pay monthly contract last monday i was told it would be deliverd first thing wed but no phone has arived i was given a number to track my order with but apparently you need to know your new number (witch i beleve was suppose...

paying for my iPhone and upgrading my account

Spoke in detail to a Ami today. All details are on my account. Need to just pay for myiphone upfront cost £199 and confirm my monthly package before 10pm tonight as want phone tomorrow. I was told by Ami it would be easy to do on line but have been t...

When does '£20 extra credit' only mean £10? - when O2 are involved!

I recently ordered a new Pay&Go sim from O2.I then recevied an email from O2 which stated 'Top up now to get £20 credit.Don't forget you can still claim your £20 extra credit when you top up your new sim by 10th October 2014.'It also stated 'Min £10 ...

Resolved! Discount

Hi I work for Tesco's and the online Guru told me I get 30% off my tariff, will I get 30% off in store or only online ? Des

Sadly 25 years of loyalty means nothing..

I started my account with Cellnet in 1989 (Then BT Cellnet.. then O2) and have held a consistent pay monthly account of varying amounts. The pattern of usage for text and voicecalls has recently declined with the advent of iMessage / facetime etc whi...

Resolved! New contract with O2 and want to move old number

I have purchased a new contract with O2 via e2save, the online part of Car Phone Warehouse. The new SIM is already activated. I want to transfer my existing O2 number to the new SIM/contract, can I do that via swapmysim.o2.co.uk?I recently did the sa...

Resolved! upgrade cancellation questions regarding refund

Hello all, I have cancelled an upgrade on the iphone 6 due to waiting times. I paid £129.99 upfront. Anyway, yesterday the person on Live Chat told me to contact LC after 24 hours to initiate a refund. I phoned customer services today who said that t...

Resolved! Discount Codes

Hi I have recently started a new job that entitles me to 30% off my airtime plan. Does this only apply to new customers and upgrades or can i apply it to my current contract as im 12months into a 24month contract. Thanks

Resolved! Contract Change

I have just upgraded and changed my contract to a 12 month sim only contract which includes 1GB data. If I find that I need 2GB can I upgrade my contract or do I have to wait?

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