Help required. O2 Switch up Mess!
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08-01-2024 12:45 - edited 08-01-2024 12:48
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08-01-2024 12:45 - edited 08-01-2024 12:48
Can someone help!
I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged for it! O2 stated I need to go instore to amend but they can't do anything, billing, customer services, switch up team and the contracts team cannot do a thing about it (useless) I was on a call for 2 hours trying to resolve this and O2 hung up!
I am now getting desperate can anyone help?
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on 08-01-2024 12:54
Nothing can be done from here, sorry.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-01-2024 14:01
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on 08-01-2024 14:01
@j1234
I have had this as have a fair number of people when it comes to this problem..
The way I solved it was by calling the payment mangement team on 0800 902 0217 they can see it and can resolve it so don't take any rubbish from them.
They should be able to resolve it there and then, and close the old device plan down properly.
@Dave-O2 could you help the Op out here, same Issue I had with the device plan not been cleared down...
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 09-01-2024 09:41
Thanks for flagging @madasaf1sh
@j1234 Can you please drop me a PM with some more details on what's happened so far?
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on 09-01-2024 09:56
PM sent Dave, Thanks
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on 12-01-2024 10:53
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on 13-01-2024 13:14
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on 13-01-2024 13:14
Can you help @Mithun88g too please ?
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on 15-01-2024 10:29
Thanks @Oxonian
@Mithun88g Can you please drop me a PM with some more details on what's happened?
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on 15-01-2024 10:44
- 3 Posts
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on 15-01-2024 14:52
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on 15-01-2024 14:52