Help! Can't phone O2 and live chat not working.

Anonymous · ‎23-05-2015

im in France at the moment and there's a call bar on my number that means I can't phone O2. I can receive calls and the Internet works but I cannot make calls (pop up tells me call are barred). I managed to get my sister in England to call O2 yesterday and they said they had requested the bar be removed and it would take between 2 and 24 hours but 25 hours later it is still there. What can I do?

I have tried re-booting my phone every two hours..

jonsie · ‎24-06-2015

@Anonymous wrote:
Thanks. Forgot to say, she also gave me a £25 credit because I'd had to buy a Spanish SIM.

That softens the disappointment and stress.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-06-2015

Good for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-06-2015

@Anonymous wrote:
Thanks. Forgot to say, she also gave me a £25 credit because I'd had to buy a Spanish SIM.

Great. You obviously got someone there who gave a damn @Anonymous They do exist see?

Veritas Numquam Perit

Anonymous · ‎24-06-2015

The thing is, everyone I've spoken to at o2 sounds nice. They all make the same sympathetic noises and apologies but haven't managed to solve the problem. Fingers crossed they have this time. I'm hopeful.

Anonymous · ‎20-08-2015

Bumping this thread because I'm about to go abroad again for the first time since my conversation with o2's Complaint Review Service where they promised that my phone would fully work the next time I went abroad. This time, I'm going to Holland.

I took the precaution of emailing o2 to ask that they triple check there's nothing wrong with my account. No reply but I have faith.

I'm back on Tuesday next week, so hopefully I will be back here telling you all that I was able to get online and make phone calls while I'm away...

Wish me luck!

jonsie · ‎20-08-2015

Good luck and fingers firmly crossed for you

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-08-2015

Just make sure roaming is enabled and good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-08-2015

Have a great time @Anonymous Oh and lets hope it all works as it should now..:smileywink:

Veritas Numquam Perit

Anonymous · ‎24-09-2015

I'm so sorry. I forgot to come back and update this thread but IT WORKED!!

I'm a happy bunny again. It doesn't take much.

MI5 · ‎24-09-2015

Relief

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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