Help! Can't phone O2 and live chat not working.

[Anonymous]

im in France at the moment and there's a call bar on my number that means I can't phone O2. I can receive calls and the Internet works but I cannot make calls (pop up tells me call are barred). I managed to get my sister in England to call O2 yesterday and they said they had requested the bar be removed and it would take between 2 and 24 hours but 25 hours later it is still there. What can I do?

I have tried re-booting my phone every two hours..

[MI5]

Escalate it through complaints http://www.o2.co.uk/how-to-complain

[Anonymous]

Thanks for that.  I've skipped o2 and gone straight to the o2 Review Service.

I've asked for either a free transfer to a new o2 account or contact from a propert technical person who knows what they're doing who will look at the problem with a technical eye and sort it out.

I will keep you posted.

[gindygoo]

Just read through this thread... They're giving you the complete run around aren't they!?!

I've subscribed to your thread, so I'll know when u update, it'll be nice to see u win this. I'd be pushing for exactly the same thing btw!

Good luck

Oh,one last thing, if u so take your number with u if u end up leaving. It'll 100% not be linked to any erroneous bars!!

Charlie.

[Cleoriff]

Best of luck @Anonymous

[jonsie]

Hopefully the complaint review service will sort this out for you. Good luck.

[Anonymous]

Thanks all for your help/suggestions. I will definitely update.

[Anonymous]

**UPDATE**

I had a telephone call from the Complaint Review Department this morning and she went through my complaint with me.  She assured me that there were now no bars on my account and that the next time I want to use my phone abroad it will work.

I've decided to give them one last chance because in all other respects, I like being with o2.  She did say that if it didn't work, I could contact her directly and she gave me her full name and contact details.

I don't have any foreign travel booked at the moment but I do travel fairly regularly so will report back when I do.

Thanks for all your sympathy and suggestions.

[Cleoriff]

Good news @Anonymous. it looks as if your persistence has paid off. Look forward to an update when you go abroad again

[MI5]

Fingers crossed for you

[Anonymous]

Thanks. Forgot to say, she also gave me a £25 credit because I'd had to buy a Spanish SIM.