Have upgraded tariff - how long for it to transfer over?

[Shazia]

Hello

Last Monday I upgraded my o2 phone tariff to a sim only o2 tariff. 

When I log in to check the status of the order, it just says 'in progress'. I used the 'chat' on here to speak to one of the customer services people, who said 'don't worry, it will take another day or two' which was a vague response and I didn't find this too helpful or reassuring. So thought I'd ask you on here how long it should take to transfer over to my new tariff? I'm pretty sure I was told it would be 48 hours, but it's been over a week now. 

Thanks in advance all.

Shazia

[MI5]

Just for info......
I did a tariff change yesterday afternoon and had an email first thing this morning to say it was complete.
Checked MyO2 and all done in there too.

[Cleoriff]

Yes mine have always shown up in My O2 pretty quickly. Either later that day or the following day after the system updates...

[MI5]

It requires manual intervention by O2, ie it's not automated, so this one must have been missed or not completed properly.

[Shazia]

I managed to get this sorted. I callled them yesterday morning and within a couple of hours I received a text confirming that my tariff had been changed and my o2 account has also upadted wityh the new tariff details.  So all good now, phew!

Thanks all 🙂

[MI5]

Good news and thanks for letting us know.

[EmilieT]

Glad to hear it's all sorted now @Shazia, thanks for the update