Solved: Have been charged extra

nick88mitchell · ‎05-05-2018

Hi,

I’ve been charged extra this month by O2, i just upgraded my phine and understand i had one payment for the month still to pay gor my last contract bill. The bill this month came to £38.87 with minutes costing £1.32 and call costing £3.33 which should bring the total to £43.52 but I have been charged by O2 £52.22 with no explanation of where this extra charge has come from.

MI5 · ‎05-05-2018

Your bill breakdown is ex vat so it needs to be added to the total.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎05-05-2018

Hi @nick88mitchell have a look here. There may be some extra left on your previous bill that needed paying.

https://www.o2.co.uk/help/account-and-billing/first-bill

You can also check My O2 and see where the charges came from http://www.o2.co.uk/myo2

If you still are unclear then you need to contact customer services https://www.o2.co.uk/contactus

(edited :spelling)

Veritas Numquam Perit

MI5 · ‎05-05-2018

Your bill breakdown is ex vat so it needs to be added to the total.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎08-05-2018

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