Has anyone ever reached a customer service person by dialling 202?

[561]

I have been on hold with 202 for 57 minutes now, I was on for 50 minutes earlier and an hour and a quarter last week. 

I want to sort out my payments. O2 ask me to call.  How can this be acceptable customer service?

[MI5]

@561 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Airtime & Device Plans) 

Call early to avoid long waiting times.

[madasaf1sh]

@561 

Called up at 2pm and the whole call was less than 10 minutes, including 4 minutes of that god awful IVR they have put in place that doesnt seem to recognise a Sheffield accent....

[561]

Hello, have now been on hold to the number suggested by M15 for an hour and five minutes. Is there an email? 

[Bambino]

@561 There is no email address. The Payment Management number is your best option.

You can try reaching O2 via social media, but I don't think they can assist with payment issues:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

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@561 wrote:

Hello, have now been on hold to the number suggested by M15 for an hour and five minutes. Is there an email? 

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@561 

As I suggested above, try calling early morning.

[chrishyper1988]

join the club called at 8.40am to try make a simple return on a galaxy watch under 14 days 1 hour 13 minutes on hold as early as that

today i got home tried again phoned at 2pm still on hold now at 17.10

what a shambles of a company quick enough at taking what they want when they want though

[Oxonian]

@chrishyper1988 

You won't get any arguments on here with your view. The Customer Service from O2 is very poor.

Did you get through in the end or are you still on hold ? 👍

[chrishyper1988]

3 long hours and then had the phone put down on me 🤣🤣 complaint just gone in to the CEO office absolute disgrace

[MI5]

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@chrishyper1988 wrote:

join the club called at 8.40am

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8.00am to get to the front of the queue.

You have 40 mins of calls backing up before you called.