Has anyone ever reached a customer service person by dialling 202?

[561]

I have been on hold with 202 for 57 minutes now, I was on for 50 minutes earlier and an hour and a quarter last week. 

I want to sort out my payments. O2 ask me to call.  How can this be acceptable customer service?

[Oxonian]

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@chrishyper1988 wrote:

3 long hours and then had the phone put down on me 🤣🤣 complaint just gone in to the CEO office absolute disgrace

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I don't know @chrishyper1988 about complaints to the CEO's office, but there is a turnaround time of eight weeks for complaints sent to the usual complaints' team. 

Please keep us updated on developments.