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Got problem with new SIM only

Boab
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Got a new SIM only deal but when I put it into my unlocked phone I get ‘No Service’ message.

What do I do to get the SIM working?

Thanks
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MI5
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@Boab wrote:
I got the sim from O2 telesales.

Logically it would suggest the sim is faulty but on the off chance they have sent it out un activated, give customer service a call to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie
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Have you activated the sim?

 

Is it a sim swap you have done?

 

Where did you get the phone from?

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MI5
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@Boab 

The sim should be activated already if it's a new simo account.

Where did you get it from?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
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Boab
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Thanks for the reply.

How do I register it? I had a giffgaff SIM in previously and that runs on the O2 network so I know it’s compatible. Really stuck here.
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Boab
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I got the sim from O2 telesales.
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MI5
Level 94: Supreme
  • 143403 Posts
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  • 27489 Solutions
Registered:

@Boab wrote:
I got the sim from O2 telesales.

Logically it would suggest the sim is faulty but on the off chance they have sent it out un activated, give customer service a call to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
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Boab
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Thanks 🙏
Message 7 of 7
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