Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 4
Registered: β€Ž17-10-2019
Accepted Solution

Got problem with new SIM only

Got a new SIM only deal but when I put it into my unlocked phone I get β€˜No Service’ message.

What do I do to get the SIM working?

Thanks
Posts: 81,366
Topics: 576
Solutions: 3,931
Registered: β€Ž04-01-2009

Re: Got problem with new SIM only

Have you activated the sim?

 

Is it a sim swap you have done?

 

Where did you get the phone from?

Posts: 109,140
Topics: 561
Solutions: 14,437
Registered: β€Ž04-04-2012

Re: Got problem with new SIM only

@Boab 

The sim should be activated already if it's a new simo account.

Where did you get it from?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: β€Ž17-10-2019

Re: Got problem with new SIM only

Thanks for the reply.

How do I register it? I had a giffgaff SIM in previously and that runs on the O2 network so I know it’s compatible. Really stuck here.
Level 1: Joiner
Posts: 4
Registered: β€Ž17-10-2019

Re: Got problem with new SIM only

I got the sim from O2 telesales.
Posts: 109,140
Topics: 561
Solutions: 14,437
Registered: β€Ž04-04-2012

Re: Got problem with new SIM only


@Boab wrote:
I got the sim from O2 telesales.

Logically it would suggest the sim is faulty but on the off chance they have sent it out un activated, give customer service a call to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: β€Ž17-10-2019

Re: Got problem with new SIM only

Thanks πŸ™