Solved: Goodwill gesture

Anonymous · ‎09-04-2017

Talked to a chat adviser, very helpful and gave me 100 mins free call time as goodwill gesture however it's hasn't happened and after spending a good half hour on chat I really don't want to go through it all again.

Where are my free call mins, is nothing straightforward

Anonymous · ‎09-04-2017

Call customer service rather than chat as they have a reputation for not actioning what they promise customers

View solution in original post

Anonymous · ‎09-04-2017

Call customer service rather than chat as they have a reputation for not actioning what they promise customers

MI5 · ‎09-04-2017

We're all customers here mate.
You need to ask customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-04-2017

Thankyou, iv now been told the talk time has been added it just doesn't show on allowance balance, so will soon find out when I make a call, cheers

Anonymous · ‎10-04-2017

Sorted, thankyou

MI5 · ‎10-04-2017

Glad it's fixed for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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