on 18-02-2015 04:25
on 18-02-2015 04:25
I've recently gone from Pay Monthly to Pay and Go and asked for my number to be transferred back to the new sim. This was about a week ago and my number hasn't been changed over yet. Is this normal or do I need to phone again and ask for this to be done, again?
Thanks in advance.
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on 18-02-2015 10:13
on 18-02-2015 10:13
Did they give you a new Pay & Go sim and have you done a sim swap, or did they say they were going to do the swap for you? It sounds as if they haven't done the swap. You can do this yourself: http://swapmysim.o2.co.uk/
on 18-02-2015 07:26
Hi @Anonymous
I would give O2 CS a ring on 202 and ask for this to be done. Your initial request should be on your record but if it hasn't happened yet you do need to give them another call
Veritas Numquam Perit
on 18-02-2015 09:45
on 18-02-2015 09:45
on 18-02-2015 10:01
on 18-02-2015 10:01
You should have received a text with the date of the change. If you have reached your billing date you need to call them for clarification.
on 18-02-2015 10:13
on 18-02-2015 10:13
Did they give you a new Pay & Go sim and have you done a sim swap, or did they say they were going to do the swap for you? It sounds as if they haven't done the swap. You can do this yourself: http://swapmysim.o2.co.uk/
on 18-02-2015 10:28
on 18-02-2015 10:28
From what I remember they send the sim out already transferred when you go to P&G or at least they did when I transferred my wife's number to P&G a couple of years ago.
on 18-02-2015 11:13
on 18-02-2015 11:13
Ah, okay. I'm not entirely familiar with Pay & Go. I was just thinking that they might have sent him a blank P & G sim, as if it was already transferred and got lost or stolen in the post, someone else would have access to whatever credit was on the sim, unless they also give you a separate code to activate it.
on 18-02-2015 11:15
on 18-02-2015 11:15
on 18-02-2015 11:19
on 18-02-2015 11:19
on 18-02-2015 16:09
Bambino's method worked! They swapped my number automatically a few years ago, sending the Pay Monthly and doing it within a day or two of arrival, so I was a little worried I might lose my number. But the number swap worked, thank you!