Going from pay and go to montly, big mistake

[Anonymous]

Hi guys i went from pay as you go to monthly and as soon as the switch had taken place i got all sorts of charges from premium services i didnt sign up too, about ten different ones and the only help 02 could offer was more or less none, saying it would have to contact all ten premium services and cancel each one separately. Why should i when i didnt sign up for them. Im expected to pay all the charges to. So now i cancelled my monthly and went back to pay as you go until i get another contract with a better network.

[Cleoriff]

Hi @Anonymous and welcome. There's a thread here if you want to introduce yourself to the community

http://community.o2.co.uk/t5/Welcome-News/Introduce-yourself-on-the-O2-Community/m-p/953366#M15093

[adamtemp64]

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@Anonymous wrote:

Removing all adverts is also an option but to do that on an android phone would void your warranty and i do not recommend (cannot speak for apple or windows phones)

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on Apple iOS devices that support it ( 64 bit devices) you can block adverts using adblockplus app older (32 bit) devices you can install Adblock browser from the App Store (I am sure there are options for android as well)

[Bambino]

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@adamtemp64 wrote:

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@Anonymous wrote:

Removing all adverts is also an option but to do that on an android phone would void your warranty and i do not recommend (cannot speak for apple or windows phones)

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on Apple iOS devices that support it ( 64 bit devices) you can block adverts using adblockplus app older (32 bit) devices you can install Adblock browser from the App Store (I am sure there are options for android as well)

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There's an AdBlock browser for Android as well, but it's based on Firefox. The easiest way on Android is to use the Firefox browser and run AdBlock Plus.

I think what also needs to happen is that the mobile networks should be working more closely with Ofcom, and these sites need to be more heavily regulated. If people do choose to use them, fine, but there are too many who unwittingly click on links and get charged. There needs to be more warning for the user, to make them aware of what they're subscribing to.

[Cleoriff]

With Android it's actually rooting your device which voids warranty. A lot of adblockers require a rooted device. However as @Bambino has said you can install Firefox via Android then you navigate to the add-ons and install Adbock plus or Ublock. ...

[Curr946]

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@PhoneDoc wrote:

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@Curr946 wrote:
.... So the bar in useless in this scenario. Surely O2 could bar even those incoming ones.

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The premium bar is to provide a degree of peace of mind - to the likes of parents for example, who have maybe been stung by their kids getting hold of their phone in the past and subscribing to these services. It's by no means a cast iron guarantee against any premium charges and I wouldn't infer that it is. I think O2 meet their responsibilities well here - it'd be pretty Orwellian for the company to unilaterally decide what numbers can and cannot get through to you, or to monitor what websites/apps you enter your mobile number into.

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well not if the customer asked for a bar