Galaxy s8 charging problems and moisture problems

[Mars1]

Hi all
Can anyone help. I have 1 month old S8 and it's started saying it detects moisture when it's been no where near water. I keep trying the USB port and it goes away until I charge it again and then as soon as I unplug the charger it comes back up again. I've checked the USB cable and it's not wet. What's going on? Plus it will no longer fast charge at all can anyone help please?

[Cleoriff]

Hi @Mars1 Are you out of the 30 day return (If faulty) https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

If so we recommend you contact Samsung directly http://www.samsung.com/uk/info/contactus/

Hope that helps

[Mars1]

Hi Cleoriff it's actually a brand new replacement phone I dropped my old one andnthe screen disintegrated. My o2 insurance sent me out a brand new one.

[jonsie]

It sounds like it needs to go off for repair,  in  which case use Samsung not o2.

When you say 1 month,if it's less than 30 days contact customer service .

[MI5 · Accepted solution]

You need to get back onto o2 and tell them the refurb they sent you is faulty http://www.o2.co.uk/contactus

[Cleoriff]

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@Mars1wrote:
Hi Cleoriff it's actually a brand new replacement phone I dropped my old one andnthe screen disintegrated. My o2 insurance sent me out a brand new one.

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Then you need to contact O2 about it @Mars1 https://www.o2.co.uk/contactus

[Mars1]

I had the original s8 10 months the replacement is 1 month old. Didn't know if there was a solution but looms like I will have to send it back

[MI5]

If that's how it arrived to you, get it back asap.
If it's due to you getting the phone wet, you'll probably need to claim on the insurance again, but I thought the S8 was supposed to be waterproof ?

[viridis]

It is, ip68.
As said, get into customer service pronto, you have a faulty moisture sensor in charging circuit.

[jonsie]

Very stressful I know but definitely get it sent back.