Frustrated Upgrade

Steph49 · ‎08-04-2020

My iPhone 11 upgrade has just arrived and the sim from my iPhone7 doesn’t fit. I’m unable to get through to customer services or anyone who can help me sort this. I have a very expensive upgrade with no means of using it. If I cannot resolve this, I will have to cancel the upgrade and send the item back. Can anyone help. I need the right size sim and to be able to port my existing O2 mobile number across.

gmarkj · ‎08-04-2020

I think others have said it goes in the other way up on the 11.
@MI5 they both take the same size sim don't they?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎08-04-2020

@gmarkj wrote:
I think others have said it goes in the other way up on the 11.
@MI5they both take the same size sim don't they?

Yes they do...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-04-2020

@Steph49 @gmarkj

Yes, both are nano Sims but it goes in the 11 upside down when compared to the 7.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Frustrated Upgrade

Switch up query

Uber & texts from them in the USA

Tariff change

DPD - Return to sender? What happens now

Not receiving incoming texts and calls