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Free10 to 21500 non working

Pacman786
Level 1: Joiner
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on ‎09-09-2018 21:34

on ‎09-09-2018 21:34

Hi. I ordered a sim card off the online page and on the reverse of the sleeve it states 'free £10 if you top up £10'

It returns a text with 'looks like this offer isn't for you'

Any help?
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MI5
Level 94: Supreme
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on ‎09-09-2018 21:38

on ‎09-09-2018 21:38

We were told previously that this issue was due to a batch of faulty sim cards.
@EmilieT @Martin-O2 or @Marjo may be able to assist further but try calling 4445 first to see if customer services can help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎10-09-2018 00:15

on ‎10-09-2018 00:15

Another issue that you think would have been sorted out months ago. O2 do make me despair these days.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
Former Staff
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on ‎10-09-2018 15:18

on ‎10-09-2018 15:18

Hi @Pacman786, I'm sorry to hear you're getting this message back confused I've just sent you a Private Message to check a few things and discuss this further slight_smile

 

Cheers @MI5 for the mention!

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