Free jabra sports pulse headphones..

[Anonymous]

Hello guys

I prefer ordered the Samsung Edge S7 on the 30gb monthly refresh tariff.

It's been 16 days since my contract was activated and I STILL can't redeem the free headphones.

Had anyone even managed to succeed yet?

All I get is:

Thank you for trying to redeem your Jabra Sport Pulse Wireless headphones. The IMEI number you have entered is either invalid or you have not waited the 14 days to redeem. For more information, please refer to the terms and conditions.

Any ideas?

Cheers

[MI5]

Understood

[Anonymous]

hello!

this is still an issue - ive been trying for days to redeem and while i dont get an error per say the website refreshes and the space to enter my code goes blank. there is a message along the lines of "if you are having trouble redeeming please email..." which i have done.

i also phoned o2 cust services last night who assured me this was no longer an issue - until they attempted to redeem for me and had the same issue. o2 have said they will contact the company and call me so we shall see how that goes.

i will try to keep redeeming myself but this morning it still wasnt working. if anyone has any additional suggestions itd be really appreciated 😞

[MI5]

I think it's best to leave CS to it, but do call them back to check they are doing something for you.

[Cleoriff]

When does the promotion actually end?....

Edit ...just checked  http://www.o2.co.uk/termsandconditions/business/free-jabra-pulse-headset-with-samsung-galaxy-s7-and-...

• The closing date for the Offer is 27th April 2016 and for claiming your free gift is 27th May 2016.  

[Anonymous]

I gothink an email this afternoon from the company saying o2 hadn't emailed them or validated my code even though customer services said they sent an email on Monday.

Called o2 customer services again today who said there was no notesurprise on the account from Monday and they can't email the company to confirm my details. Said they'd email me proof of purchase which would show the code but company are specific and want it from o2. Extremely frustrating as Mondays phone call was over 30 minutes

At a loss what to do now

[Anonymous]

I got* an email this afternoon from the company saying o2 hadn't emailed them or validated my code even though customer services said they sent an email on Monday.

Called o2 customer services again today who said there was no notesurprise on the account from Monday and they can't email the company to confirm my details. Said they'd email me proof of purchase which would show the code but company are specific and want it from o2. Extremely frustrating as Mondays phone call was over 30 minutes

At a loss what to do now

[viridis]

Raise a complaint with both parties.

[MI5]

Why can't o2 email the company who is running a promotion for them?
@Martin-O2 anything you can do to help ?

[jonsie]

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@MI5 wrote:
Why can't o2 email the company who is running a promotion for them?
@Martin-O2 anything you can do to help ?

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Indeed...but why can't O2 supply direct instead of having to involve a 3rd party? It seems simple to me to have the same number of headsets in stock as they do handsets....but then again I tend to oversimplify life.

[MI5]

No, that would be way too easy!