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Level 1: Joiner
Posts: 4
Registered: ‎20-12-2018
Accepted Solution

Flying from Gatwick to Las Vegas

I have been charged £35.00 extra for data usage. I was flying to Vegas on the day in question, apparently I used the data while over Norway. I didn't use my phone, and didn't fly over Norway, can anyone explain please?
Posts: 86,119
Topics: 526
Solutions: 10,778
Registered: ‎04-04-2012

Re: Flying from Gatwick to Las Vegas

Most likely the aircraft satellite system @Andy4
See help thread here https://community.o2.co.uk/t5/How-to-Guides/Cruise-Liners-Aircraft-Charges/ba-p/1058892
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎20-12-2018

Re: Flying from Gatwick to Las Vegas

Thanks for your reply.
Hard to believe, didn't use my phone, just didn't turn roaming off.
Must have just been minutes as, the satellite must be like a speed camera for the phone companies.
They offered me £20.00 refund though
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Posts: 86,119
Topics: 526
Solutions: 10,778
Registered: ‎04-04-2012

Re: Flying from Gatwick to Las Vegas

I's easy to get caught out with these charges unfortunately nut glad they refunded some of it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)