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Level 1: Joiner
Posts: 3
Registered: ‎20-12-2018
Accepted Solution

Cant receive calls

im currently in Spain i cant receive any calls just says my phone is switched off which it isnt. Anybody else having problems?

Posts: 67,843
Topics: 663
Registered: ‎14-01-2013

Re: Cant receive calls

[ Edited ]

Hi @sja307

You need to get in touch with customer services or live chat and check if there is a roaming bar on your account. https://www.o2.co.uk/contactus

If you can borrow a phone, this is the number to call to speak to someone

From abroad+44 344 809 0202 

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎20-12-2018

Re: Cant receive calls

no roaming bar

Level 1: Joiner
Posts: 3
Registered: ‎20-12-2018

Re: Cant receive calls

i can make calls but not receive them

Posts: 67,843
Topics: 663
Registered: ‎14-01-2013

Re: Cant receive calls

@sja307

Then you need to do a manual network search. See if that works.

Take the sim out and clean it, put it back in and reboot the phone....

 

If nothing works then you DO need to contact customer services and see if they can advise you further...

Best of luck. I hope it is resolved soon and welcome to the forum Welcome

*The Game Is On*


Posts: 86,095
Topics: 526
Solutions: 10,777
Registered: ‎04-04-2012

Re: Cant receive calls

Try a manual search for a different network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)