- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page

Cant receive calls
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 20-12-2018 13:49
im currently in Spain i cant receive any calls just says my phone is switched off which it isnt. Anybody else having problems?
Solved! Go to Solution.
Re: Cant receive calls
[ Edited ]- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
20-12-2018 13:53 - edited 20-12-2018 13:57
Hi @sja307
You need to get in touch with customer services or live chat and check if there is a roaming bar on your account. https://www.o2.co.uk/contactus
If you can borrow a phone, this is the number to call to speak to someone
From abroad | +44 344 809 0202 |
Re: Cant receive calls
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 20-12-2018 14:02
no roaming bar
Re: Cant receive calls
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 20-12-2018 14:03
i can make calls but not receive them

Re: Cant receive calls
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 20-12-2018 14:14
Then you need to do a manual network search. See if that works.
Take the sim out and clean it, put it back in and reboot the phone....
If nothing works then you DO need to contact customer services and see if they can advise you further...
Best of luck. I hope it is resolved soon and welcome to the forum
Re: Cant receive calls
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 20-12-2018 14:14
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)

