Cant receive calls

[sja307]

im currently in Spain i cant receive any calls just says my phone is switched off which it isnt. Anybody else having problems?

[Cleoriff Level 87: Glorious]

Hi @sja307

You need to get in touch with customer services or live chat and check if there is a roaming bar on your account. https://www.o2.co.uk/contactus

If you can borrow a phone, this is the number to call to speak to someone

From abroad

+44 344 809 0202

[sja307]

no roaming bar

[sja307]

i can make calls but not receive them

[Cleoriff Level 87: Glorious · Accepted solution]

@sja307

Then you need to do a manual network search. See if that works.

Take the sim out and clean it, put it back in and reboot the phone....

If nothing works then you DO need to contact customer services and see if they can advise you further...

Best of luck. I hope it is resolved soon and welcome to the forum

[MI5 Level 94: Supreme]

Try a manual search for a different network.