Solved: Flying from Gatwick to Las Vegas

Andy4 · ‎20-12-2018

I have been charged £35.00 extra for data usage. I was flying to Vegas on the day in question, apparently I used the data while over Norway. I didn't use my phone, and didn't fly over Norway, can anyone explain please?

MI5 · ‎20-12-2018

Most likely the aircraft satellite system @Andy4
See help thread here https://community.o2.co.uk/t5/How-to-Guides/Cruise-Liners-Aircraft-Charges/ba-p/1058892

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎20-12-2018

Most likely the aircraft satellite system @Andy4
See help thread here https://community.o2.co.uk/t5/How-to-Guides/Cruise-Liners-Aircraft-Charges/ba-p/1058892

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Andy4 · ‎20-12-2018

Thanks for your reply.
Hard to believe, didn't use my phone, just didn't turn roaming off.
Must have just been minutes as, the satellite must be like a speed camera for the phone companies.
They offered me £20.00 refund though

MI5 · ‎20-12-2018

I's easy to get caught out with these charges unfortunately nut glad they refunded some of it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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