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Fed up with o2

Anonymous
Not applicable

Had enough of O2 service guru's etc. how do I cancel/get out of my contract

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MI5
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Registered:
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 7
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MI5
Level 94: Supreme
  • 144680 Posts
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Registered:
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
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Anonymous
Not applicable

The normal way is to provide 30 days notice by calling customer services and letting them know your leaving....remember to get a PAC if you want to take your number to another network.

 

Also, if you are still in contract, you will need to pay an early termination fee - months remaining X line rental

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jonsie
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There's no get out as such, the contract has to be settled. If it's a refresh then you pay off the device and simply cancel the airtime.

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Anonymous
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Why does no one in the Huddersfield shop ever answer the phone? I have rung continuously for more than 20 minutes on several occasions with no success - rubbish customer service.

 

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Anonymous
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Phone shops rarely pick up their phones.....they know its going to be a customer complaining or another store asking for stock!

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MI5
Level 94: Supreme
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Registered:
Mine always answers ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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