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Feb 2021 - Nano SIM delivery turnaround time?

WalkingDad
Level 1: Joiner
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‎27-01-2021 17:48

‎27-01-2021 17:48

How long does it take to get a nano SIM request processed and delivered? The website says allow 5 working days, it's already been 7 since I asked for a replacement (moved from Android to an iPhone), and the online help is currently impossible to get through to. Should be a totally standard process, covid or no. Anyone else have any experience to share on this topic? Does it need chasing or re-requesting?

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MI5
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In response to Cleoriff
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‎27-01-2021 19:48 - edited ‎27-01-2021 19:49

‎27-01-2021 19:48 - edited ‎27-01-2021 19:49

I don't really see the need for us to have 2 deliveries tbh. Once is enough surely.?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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WalkingDad
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‎27-01-2021 21:27

‎27-01-2021 21:27

Thanks, @madasaf1sh will give that a go! 

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gmarkj
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In response to WalkingDad
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‎28-01-2021 13:03

‎28-01-2021 13:03

We get at least one per day, but the time does vary.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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