Faulty SIM
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on 11-04-2020 23:45
My SIM card seems to be damaged. It’s displaying as Invalid Sim and I’ve tried it in another device and it’s doing the same thing. With the current state of things i really need access to a phone. Please can someone let me know how i go about ordering one?
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11-04-2020 23:47 - edited 11-04-2020 23:50
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11-04-2020 23:47 - edited 11-04-2020 23:50
You'll need to call on Monday Guide: Coronavirus Community Help and Support
These additional numbers are at the end of the post.
Additional numbers found by customers which may work.
0800 977 7337, 0800 587 4005 and 0800 090 1808
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-04-2020 23:49
You will need to call them. They are closed tomorrow so it will have to be Monday now
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
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on 12-04-2020 09:07
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12-04-2020 09:18 - edited 12-04-2020 09:19
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12-04-2020 09:18 - edited 12-04-2020 09:19
The online shop is not fully manned as you state. It's an automated ordering process.
For your information, people have got through on the numbers given. However they are closed today and open from 10am tomorrow.
0800 587 4005 this particular number is the one which has the most success.
Veritas Numquam Perit
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on 12-04-2020 15:24

