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Level 1: Joiner
Posts: 1
Registered: ‎07-02-2017

Family Plan

Hi
I’m having issues with getting Family Plan set up for my daughter's new number. I texted the 21500 number and received confirmation that the text had been received and that i would get a communication within 3 days - but i've heard nothing since.

 

O2 customers services have promised to get back to me twice to sort but haven't. Any ideas about what i can do? Many thanks

Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: Family Plan

@harpo51 

I'll ask one of our account advisors to check this for you tomorrow morning. @O2Lisa  are you able to help @harpo51?

*The Game Is On*

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Posts: 499
Topics: 0
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Registered: ‎08-03-2017

Re: Family Plan

Good morningsmiling Thanks for the tag @Cleoriff

I'll message you privately @harpo51 so I can take some details and get this sorted for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: Family Plan

Thanks @O2Lisa thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 499
Topics: 0
Kudos: 74
Solutions: 18
Registered: ‎08-03-2017

Re: Family Plan

You're welcome @Cleoriff smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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