on 14-01-2021 10:04
How do you register a return within 14 days under the change of mind policy?
there is no answer from 202.
Solved! Go to Solution.
on 14-01-2021 10:08
Follow the advice in this guide,
https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy
To contact O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
on 14-01-2021 10:08
Follow the advice in this guide,
https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy
To contact O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
on 14-01-2021 10:20
on 14-01-2021 10:20
Thank you very much. I got through using these steps.
on 14-01-2021 11:02
on 14-01-2021 11:02