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Register a return

SID2
Level 1: Joiner
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Registered:

How do you register a return within 14 days under the change of mind policy?

 

there is no answer from 202. 

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Cleoriff
Level 94: Supreme
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Registered:

@SID2 

Follow the advice in this guide,

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy 

To contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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Message 2 of 4
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Cleoriff
Level 94: Supreme
  • 103864 Posts
  • 780 Topics
  • 4921 Solutions
Registered:

@SID2 

Follow the advice in this guide,

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy 

To contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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Message 2 of 4
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SID2
Level 1: Joiner
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Registered:

Thank you very much. I got through using these steps. 

Message 3 of 4
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Cleoriff
Level 94: Supreme
  • 103864 Posts
  • 780 Topics
  • 4921 Solutions
Registered:

Good news @SID2 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 4 of 4
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