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Family Plan

harpo51
Level 1: Joiner
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Hi
I’m having issues with getting Family Plan set up for my daughter's new number. I texted the 21500 number and received confirmation that the text had been received and that i would get a communication within 3 days - but i've heard nothing since.

 

O2 customers services have promised to get back to me twice to sort but haven't. Any ideas about what i can do? Many thanks

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Cleoriff
Level 94: Supreme
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@harpo51 

I'll ask one of our account advisors to check this for you tomorrow morning. @O2Lisa  are you able to help @harpo51?

*The Game Is On*

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O2Lisa
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Good morningsmiling Thanks for the tag @Cleoriff

I'll message you privately @harpo51 so I can take some details and get this sorted for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
Level 94: Supreme
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Thanks @O2Lisa thumbsup

*The Game Is On*

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O2Lisa
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You're welcome @Cleoriff smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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