Family Plan

[Baz]

Tried to Add a new line on to our family plan discount via the text number only for it to text back that the number has already got a discount on it  (which it has not )  It just made me wonder if it is an automated system or if when you text back it goes to a department for them to action , I take it i will just have to call up or do it via live chat to correct this issue 

[MI5 · Accepted solution]

@Baz 

It's an automated system so best to call rather than chat.

Guide: How to find help & contact O2 

[MI5]

Check help here yoo @Baz 

How do I get Family Plan discounts?

If you’re already an O2 customer, you might be able to register for Family Plan discounts using our SMS service.  You’ll need to have a lead connection, and at least one additional connection, on an eligible O2 Refresh or sim only tariff. To get the discount, you’ll need to register each additional connection within 28 days of getting them.  Check our eligibility terms. If you’re on an eligible tariff, text LOYALTY to 21500 and follow the instructions to register from your phone. We’ll text you confirmation once the discount has been added.

You can add 20 eligible connections to your Family Plan - we’ll ask you for the mobile numbers you want to add.  Make sure you include all numbers registered to your billing account, so we can give you the right discount.

https://www.o2.co.uk/family

[Baz]

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@MI5 wrote:

Check help here yoo @Baz 

How do I get Family Plan discounts?

If you’re already an O2 customer, you might be able to register for Family Plan discounts using our SMS service.  You’ll need to have a lead connection, and at least one additional connection, on an eligible O2 Refresh or sim only tariff. To get the discount, you’ll need to register each additional connection within 28 days of getting them.  Check our eligibility terms. If you’re on an eligible tariff, text LOYALTY to 21500 and follow the instructions to register from your phone. We’ll text you confirmation once the discount has been added.

You can add 20 eligible connections to your Family Plan - we’ll ask you for the mobile numbers you want to add.  Make sure you include all numbers registered to your billing account, so we can give you the right discount.

https://www.o2.co.uk/family

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That's what I've already done but it comes back that the number already has a discount on so it can't be added to the family plan 

[MI5]

@Baz 

It may be that you already have a discount on that number. A discounted tariff for example?

You can only have one discount per number but customer services will confirm it for you.

[Baz]

I can't see anything on it 

[MI5]

Looks OK to me too @Baz but it could be the spend cap causing issues (has been known) so call 202 to get it checked.

[Martin-O2]

Hey @Baz did you get a chance to speak to customer services about this one? 

[Baz]

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@Martin-O2 wrote:

Hey @Baz did you get a chance to speak to customer services about this one? 

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Hi @Martin-O2  I spoke to somebody and after going over it for 10mins I have to give it 24 to 48 hrs if it still not on I have to call back 

[Baz]

Yeah It's gone on today @Martin-O2