False information

[Anonymous]

My contract ended in May didn't want to upgrade as was waiting on a new phone being released so moved to sim only tariff, was 12 month contract but was offered that I could upgrade after 30days. I made sure to get copy of transcript as was done online through live chat.
Contacted O2 today to enquire about upgrading and was told even though they checked out previous transcript that they couldn't upgrade me after 30days it would have to be 3months.
Was rather annoyed with this response and decided I would cancel with them to then be told I would have to pay over £120!
I feel as if I'm being held to ransom, I own my handset and they didn't have to send me SIM card all was done online.
Can they do this after giving me false information?

[Anonymous · Accepted solution]

Hi

You may need to speak to o2 via 202

If no joy escalate viahttp://www.o2.co.uk/how-to-complain/complain

[Anonymous]

Thanks, yeah complaint email sent as soon as I finished chat with them.

[Anonymous]

That's the best route i think.

Would you keep us in the loop ?

[Anonymous]

Will do, just want my upgrade or it's bye bye O2!

[MI5]

You were given incorrect advice regarding the 12 month simo deal you took. Tio do what you wanted to do you should be on a 1 month rolling sim.
It doesn't really help you now knowing that but it may help someone else in the future.
Push CS on 202 as they are much better than live chat....