Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Call Forwarding

I'm a contract customer and would like to know if I use call forwarding to another mobile number will I be charged? How much if the answer to my question is yes.Thankyou Julie

Resolved! O2 refresh payments

This could just be me being dum but could someone please explain it to me?I have an O2 refresh contract, on My O2 it says I'm paying £20 for my device and £17 for my airtime but when I check my latest bill I was charged £44 for the airtime and paid t...

Resolved! upgrading phone and student discount

Hi, That time has come to upgrade my phone on O2 refresh, how ever I want a HTC 10 which O2 will not sell direct. Can I still get my student discount on my Airtime plan if I refesh via carhpone warehouse so I can get a HTC 10 considering my plan will...

Resolved! Looking to cancel airtime on a new contract

My friend has taken out a Samsung on a contract, the device is £30 monthly and she has an expensive airtime plan too. We have decided to go to Australia - so the airtime is now no use to her whatsoever, but she has already had the contract for about ...

Resolved! Wrongfully disconnected 😒

So apparently sending back a device gets your current contract disconnected. I was on the phone to someone trying to ensure you guys have received the device I sent back. Got put on hold for 5 mins and then the next thing I know my phone cuts out and...

Galaxy S4 - sim won't work

I have my new phone and want to pass this one down to a family member. It's an ex contract on o2 but I can't get it to work with an exisiting sim card. Do I need a new o2 sim card and do the sim swap text?

Not being heard when making calls to Orange in Poland

Hi All, I need a bit of help and advice with the following subject: When I call mobile number that is with Orange in Poland the person on the other end is unable to hear me. Why am I writing here I hear you ask? How does he know it is something to do...

O2 issues

I am utterly fed up with 02. To think I recommended you in the past. All I want is my old mobile number back. I have been promised it would happen every day for nearly 3 weeks. If this isn't fixed today I will refuse to pay the contract. I have been ...

Unlocking issues - 72 hours, still waiting after a month. Lies, lies, lies

I have been waiting nearly a month for any unlock code that should have been processed within 72 hours. You have been contacted numerous times by telephone and live chat and nothing has happened. I feel simply lied to. I contacted you earlier and was...

Roaming in Southern Ireland

I have a Lumia 640 dual SIM phone, fitted with a UK O2 pay monthly SIM and a Movistar (Spanish Telefonica) contract SIM. Both SIMs connect normally and roam in the UK, Spain and France, but now I am in Southern Ireland, while the Movistar SIM roams n...

O2

Forum Posts