Failing security check with carphone warehouse

[Anonymous]

tried to get the S7 on a monthly contract with carphone warehouse and they said i failed their security checks and that i shoud contact o2. I contacted o2 and they said to contact carphone warehouse.. anyone experienced this issue?

[Cleoriff]

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@Anonymous wrote:
lived at my present address for about 17 years or so

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Are you living at home with parents then? (which is why you wouldn't have utility bills in your name I presume)

[Bambino]

@Anonymous Please look at this link:

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7B3fb172c0-f556-11de-da00-000000000000%7D

[Anonymous]

yep, living with parents

[Anonymous]

In the "I'm buying in store section", it says "I have a Chip and PIN credit or debit card" ... I gave my card details over the phone though and still got the security error

[jonsie]

To be honest you would be best to just go instore with all your ID.

[Cleoriff]

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@jonsie wrote:

To be honest you would be best to just go instore with all your ID.

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^^^^^^^ I would agree with that. My daughter in law got her new phone from CPW. She failed online went instore the next day and it went through with no problems. They couldn't tell her why it had failed though.

[Anonymous]

oh that's good to hear, i still have hope then! did she use the same card and details etc. and how recent was this?

[Cleoriff]

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@Anonymous wrote:
oh that's good to hear, i still have hope then! did she use the same card and details etc. and how recent was this?

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4 weeks ago. As far as I know nothing changed when she went instore. She only has one card. Thing is in October she actually changed address so we think it may have been that....However, she now has the S6 edge...

[Bambino · Accepted solution]

@Anonymous If you go in store, which you would be best advised to do as said by the others, bring as much ID as you have just to cover yourself. Provisional license is probably okay for photo ID, and if you're on the electoral roll, that would be a big help too. Please come back and let us know how you got on. It's always a help for anyone else who might be in the same situation as you are. Good luck. 

[MI5]

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@Cleoriff wrote:

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@Anonymous wrote:
lived at my present address for about 17 years or so

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Are you living at home with parents then? (which is why you wouldn't have utility bills in your name I presume)

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But are you on the electoral register?

You won't get credit anywhere if not.