FAQs: Pay Monthly and Pay & Go

[Toby]

Hi guys, our new FAQ thread related to Pay Monthly and Pay & Go can be found here.

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More info

Hi guys and welcome!

If you need any advice, go ahead and create a forum post HERE

If you're new to the community, Take a look at our handy guide below:

What's the O2 community and how to get started

Check out some great handy guides below! 

My O2 App guide by gmarkj

My O2 - Website Guide by PhoneChanger 

Self help guide if you are having network problems - by adamtemp64

Navigating to download bill screen by gmarkj

How does O2 O2 Refresh work? by lovemyphone

How can I pay my bill by Cleoriff 

Connecting Android phone to data services by jonsie 

Guide to premium rate text messages by adamtemp64 

How to set up a SIM pin on O2 by jonsie 

Leaving O2 by davethorp

Monthly Payments by jonsie 

Network Issues? Self help thread by adamtemp64 

SIM cards & SIM swapping by darrengf 

Understanding SOGA & Warranty by adamtemp64

Upgrading your O2 Phone by lovemyphone 

What is 2G, 3G and 4G? - by darrengf

International roaming and what it's all about - by darrengf

How to Lengthen Ringtime on any O2 Mobile - by jonsie

Tips to help stop spam calls & texts by adamtemp64

Why is my coverage poor/ signal indoors poor? An explanantion and tips by adamtemp64

Voicemail; How much will it cost me? - by adamtemp64

The difference between SOGA and warranty: A guide - by adamtemp64

Cancelling your contract: A guide - by davethorp

There is also a great range of FAQ article's on the O2 help page which you can find below. 

Pay Monthly  

Using your phone abroad with O2 Travel

After you upgrade

After you upgrade to O2 Refresh

Upgrading Your Pay Monthly Mobile

O2 Refresh explained

O2 Open

Upgrading your device 

How to track your order

MOD Personnel - suspending contracts of MOD spouses and families

Calling abroad from the UK

Pay & Go 

Checking your balance

Topping up

Big bundles

Bolt ons

Simply Pay As You Go

Using your phone abroad

International Sim

We're always looking for new guides or advice so if you feel you could contribute drop Toby, Martin or Marjo a private message. 

Cheers! 

[Anonymous]

hello

[jonsie]

Hi there @Anonymous and welcome to the community

Anything we can help you with?

[Anonymous]

Evening @Anonymous

How can we assist?

[Cleoriff]

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@Anonymous wrote:
Evening @Anonymous

How can we assist?

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Probably wondering how long they have got before the forum logs them out again....:smileywink:

[Anonymous]

Hi Guys.

My contract still has 7 months to run..... My phone has decided to pack up and I would like to know my options.

Thanks in advance.

[jonsie]

What phone do you have and is it still under warranty?

If it is just have it repaired.

If not then your best option is to put your sim in another unlocked or O2 phone. If you or a friend doesn't have one you can pick them up fairly cheap now.

If you are on a Refresh contract you can pay off the phone and upgrade.

However, most phones have a 2 year warranty now (apart from Apple).

[Anonymous]

Hi Jonsie.

Thanks for a rapid reply.

Got the phone through the O2 store in Newton Abbot. Its a Samsung Galaxy GT-S5830i. Yeah I know its basic but as a 40 something it was my first smartphone and was chuffed to get it. Now for some strange reason its decided to do one on me.

If its under warranty where do I head to eg; back to the store or through Samsung.

Cheers.

[jonsie]

Your choice Marty. We always recommend dealing directly with the manufacturer but it may be a matter of convenience for yourself. The O2 store will send the phone off for you if you prefer.

[Anonymous]

Ok. As it happens I have an appointment booked with my Torquay store on Saturday with a guru!

I will take things from there on.

At least I have some options that I was unaware of. Many thanks for your help.

Marty.

[jonsie]

Good luck, hope they sort it for you