O2 Community

Get help, share tips and chat

Reply
Posts: 1,530
Topics: 30
Kudos: 224
Solutions: 30
Registered: ‎04-05-2008

International Roaming and Whats it all about.

[ Edited ]

Welcome to the O2 Community!

If you need any advice, go ahead and create a forum post HERE

 

Roaming and what’s it about?

Roaming is when you are no longer able to Pick Up your home Network (O2-UK). This is normally when you are in another country. However it is possible to pick up French Network when in UK and the Irish Networks when you’re still in Northern Ireland.  But if you phone is displaying anything else beside O2-UK or BT Cellnet (On Some Older Phones), then you are Roaming on a Foreign Network and Roaming Charges will apply if Services are used.

 

Is O2-DE the same as O2-UK?

Answer is no. O2-DE is a completely independent business to O2-UK and therefore Roaming Charges would apply.

O2-DE (O2 Germany) and O2-UK (O2 United Kingdom) are both Part of the Telefonica Group, but this is all and is 2 Separate businesses

 

 

Do I need to Activate Roaming?

If you are an O2 PAYG Customer then Roaming is activated automatically as you can only spend what you have in Credit.

O2 Contract customers may need to call 202 to confirm they have Roaming Activated on their account if they have never used the service before or had issues in the past.

 

 

How does Roaming Work?

When you travel outside your Home Network, your Mobile Phone Sim will ask the Roaming (Foreign) network first if it can use the services on their Network. (You IMEI number of your phone is also sent to verify it’s not the Stolen / Missing Database as well)

 

The Foreign Network will take details from your Sim card and go back to the International Centre and check if O2 has an agreement first to use the Network and then if the Sim card is activated to use the Roaming. (This is why there is a delay sometimes in first switching on your mobile to you getting a signal and a Network Name)

 

If all comes back ok, then the Sim will receive instruction and you notice the Roaming Network Name shown on your phone.

 

What you may not know is that when the phone is authorised to use the Roaming Network, It is given a temporary allocated foreign number of the country you are visiting.

 

So you may have someone calling you and they may notice that the Ring tone suddenly sounds different in their Earpiece and not like the UK Ring. This is because of the Foreign Number allocated and that you are roaming on their Countries Network.

 

One this you will never know though is the Temporary Roaming Number as this is only a Forward number and changes.

 

 

So what charges do you pay for when roaming?

  • Making Calls?                     Yes you pay for all of the Call.
  • Receiving Calls?                                Yes you pay for the Roaming country Inbound Part of the Call.
  • Sending a SMS?                                Yes you pay to send a SMS.
  • Receiving a SMS?             No it’s free to receive a SMS.
  • Sending a MMS?              Yes you pay to send a MMS.
  • Receiving a MMS?           You may be charged for Data Usage to receive the MMS ( I never have on O2, But I know other UK networks charge)
  • Data Usage                         Is all chargeable

 

 

The Person who is Calling or Texting you from the UK.

 

This is where a lot of confusion becomes and people become worried regarding charges.

                        

Simple Fact to Remember:

Even though the person you are contacting is abroad. You are still only calling their UK Mobile Number. So treat it as they are still in the UK.

 

So for example:

If you have free UK Text allowance, it will still be Free (Your Texting a UK mobile Number)

If you have Free UK Minutes, then again you are calling a UK Mobile Number, so it will use your UK Minutes Allowance.

If you don’t have Free Allowances, then you will be charged at your normal standard Rate of ringing a UK or Texting a UK Mobile number

 

 

Couple of Questions and Answers that may come in useful:

 

Q)   I’m abroad and my friend is abroad, will I be charged to contact my friend as I’m only calling a UK Mobile number

A)   Yes, even though you are calling a UK Mobile Number. You are not in the UK and the person you are calling isn’t, so you will pay the Roaming Charges to make the call and the person who is receiving the call will pay the inbound part of the charge

 

Q)   Why am I charged twice for Voice Mail Messages?

A)   When someone tries to contact you and you don’t answer, the call is then passed back to the O2-UK voice mail as a return call, So you pay for the Return part of the call even though you didn’t answer your Mobile. Then when you want to listen to your voice mail, you pay to make the call and listen to it. So this is where Double Charges apply

 

Q)   Why are inbound SMS free when I’m abroad?

A)   This was set by the EU Telecoms Parliament, that any EU Mobile Company must allow their users to allow incoming SMS for Free anywhere in the world.

 

Q)   What is the Difference between Roaming and Home Networks?

A)   Your home network is in your network where you purchased the Sim from. So if you purchased your Sim card in the UK and from O2, your home network would be O2-UK and you would be allocated a UK Mobile number.

Roaming is when you are no longer on your home network. So for example you go to Spain and you pick up Telefonica ES. This mean you are Roaming on a Spanish Network.

 

If you have any other questions please ask and I will gladly try to answer them and will keep editing the 1st thread to make it easier for everyone to read.

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone 7+, iPhone 5s, Galaxy S7, IPad Pro 9.7, Apple Watch, 100+ Mpbs Barrier and a Record Player.
Level 27: Desk Jockey
Posts: 2,278
Registered: ‎13-06-2012

Re: International Roaming and Whats it all about.

Great post, Darren. That's awesome. I'll add it to the FAQ. Cheers,
Leonard

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a private message.

Posts: 42,696
Topics: 500
Registered: ‎14-01-2013

Re: International Roaming and Whats it all about.

Hi, I go to Spain 6-8 times a year (the joy of being retired) Up to now i have always had PAYG on a Motorola Krzr. When I get to Spain, I turned the phone on and it found Movistar network within seconds. At Xmas i was bought a Samsung Galaxy Y...it took me ages to get a network in Spain as it didnt connect automatically and I had to search through available networks and select the one i wanted.. however as from today I have changed to Contract and will become the owner of a Samsung S3 as from Monday. So my query is, how do I find the network on this phone when I land in Spain? Will it find it auto once phone is switched on or do I have to search?

Also, will I need to inform O2 that I am going abroad as I will be on contract?

*The Game Is On*


Posts: 826
Kudos: 157
Solutions: 183
Registered: ‎20-01-2013

Re: International Roaming and Whats it all about.

I would call them on 202 just to make sure you are all set up.

 

The Galaxy will automatically pick up a network, if it doesn't you can go to Settings > More Settings > Mobile Networks > Network Operators and choose one manually.

 

And all the charges will be on www.o2.co.uk/international

I do work for O2, however, anything I say here is my own view and does not represent that of Telefónica.
Posts: 51,055
Topics: 449
Solutions: 2,803
Registered: ‎04-01-2009

Re: International Roaming and Whats it all about.

My S3 automatically pickups the Spanish network in Tenerife so you should have no problems.

 

Enjoy your break.

Posts: 63,044
Topics: 419
Solutions: 6,137
Registered: ‎04-04-2012

Re: International Roaming and Whats it all about.

Just make sure you have network selection set to "Auto" and ensure roaming check box is ticked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 42,696
Topics: 500
Registered: ‎14-01-2013

Re: International Roaming and Whats it all about.

Thanks all... MI5 one query please? If I am in the UK can i do that now so its all preset before I go to Spain? Or will I incur any 'strange' charges?

*The Game Is On*


Posts: 63,044
Topics: 419
Solutions: 6,137
Registered: ‎04-04-2012

Re: International Roaming and Whats it all about.

It's fine to set it up now and just leave it, unless you live near the south coast (as you might pick up French networks with roaming turned on).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 1
Registered: ‎02-02-2014

Re: International Roaming and Whats it all about.

I set up a pin on my voice mail so that I could retrieve my messages from a land line or skype phone. I did this because I thought it would be a cheaper way to listen to my voice mails. Is this assumption correct? By the way your summary of roaming is excellent.
Posts: 63,044
Topics: 419
Solutions: 6,137
Registered: ‎04-04-2012

Re: International Roaming and Whats it all about.

Where do you want to listen to voicemails? At home or abroad and are you contract or PAYG?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum