FAQs: Pay Monthly and Pay & Go

[Toby]

Hi guys, our new FAQ thread related to Pay Monthly and Pay & Go can be found here.

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More info

Hi guys and welcome!

If you need any advice, go ahead and create a forum post HERE

If you're new to the community, Take a look at our handy guide below:

What's the O2 community and how to get started

Check out some great handy guides below! 

My O2 App guide by gmarkj

My O2 - Website Guide by PhoneChanger 

Self help guide if you are having network problems - by adamtemp64

Navigating to download bill screen by gmarkj

How does O2 O2 Refresh work? by lovemyphone

How can I pay my bill by Cleoriff 

Connecting Android phone to data services by jonsie 

Guide to premium rate text messages by adamtemp64 

How to set up a SIM pin on O2 by jonsie 

Leaving O2 by davethorp

Monthly Payments by jonsie 

Network Issues? Self help thread by adamtemp64 

SIM cards & SIM swapping by darrengf 

Understanding SOGA & Warranty by adamtemp64

Upgrading your O2 Phone by lovemyphone 

What is 2G, 3G and 4G? - by darrengf

International roaming and what it's all about - by darrengf

How to Lengthen Ringtime on any O2 Mobile - by jonsie

Tips to help stop spam calls & texts by adamtemp64

Why is my coverage poor/ signal indoors poor? An explanantion and tips by adamtemp64

Voicemail; How much will it cost me? - by adamtemp64

The difference between SOGA and warranty: A guide - by adamtemp64

Cancelling your contract: A guide - by davethorp

There is also a great range of FAQ article's on the O2 help page which you can find below. 

Pay Monthly  

Using your phone abroad with O2 Travel

After you upgrade

After you upgrade to O2 Refresh

Upgrading Your Pay Monthly Mobile

O2 Refresh explained

O2 Open

Upgrading your device 

How to track your order

MOD Personnel - suspending contracts of MOD spouses and families

Calling abroad from the UK

Pay & Go 

Checking your balance

Topping up

Big bundles

Bolt ons

Simply Pay As You Go

Using your phone abroad

International Sim

We're always looking for new guides or advice so if you feel you could contribute drop Toby, Martin or Marjo a private message. 

Cheers! 

[Anonymous]

You would not believe the hassle.
I have finally managed to get through to a CS guy called Imran who knows what he is doing and has put me on the tariff I originally wanted
It's called O2 Basic. 15p a min and 5p a text. Means I can keep my old
I only need that because I've got a Moto G dual sim and a great tariff from Tesco in Sim 1. On the 2nd Sim card I can keep my old number in case anyone still has that.
Job sorted and it only took FIVE calls to CS; a visit to an O2 shop and a lot of my time.

[MI5]

Glad you're sorted, at last

[jonsie]

You got there in the end. Well done for perseverance!:smileyhappy:

[Cleoriff]

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@Anonymous wrote:

Job sorted and it only took FIVE calls to CS; a visit to an O2 shop and a lot of my time.

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Well, not long really then??

Beggars belief that so many clients have to do so much of O2's work for them

[HHGTTG]

I have a query which wasn't explained very well on live chat.

I am on an old PAYG tariff, where I top up with £10 using my eCard, every 30 days just before the anniversary of   oringinally activating the account.

This gives me 300 texts/500MB data and each month the amount builds up unless I make some phone calls (now all at 25p/min - not reducing), thus using up often quite some very high balance amounts.

I see that there are Big Bundles offered which give more texts and some call minutes but if I should select one of these, I presume I can still keep my phone number and use my existing top-up eCard? Also when would my current tariff end/new BBundle start? Am I given a new nano SIM etc.? Is it best to do this in an O2 shop?

[jonsie]

It would be a smooth changeover, no need for a new simcard but your credit will be taken each month for your allowances.

[HHGTTG]

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@jonsie wrote:

It would be a smooth changeover, no need for a new simcard but your credit will be taken each month for your allowances.

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Thanks but how do you mean 'taken'? I only pay, currently, by offering my top up card, say at the local PO or by paying at any ATM, together with the appropriate amount. Does the same e-topup card work for the new tariff?

[jonsie]

The same card will work, it's for the mobile number not the tariff.

On some tariffs you get allowances and retain the credit. On Big Bundles O2 use your credit to pay for the allowances. So you top up £10, the £10 gets 'taken' by O2 and your allowances renew.

[HHGTTG]

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@jonsie wrote:

The same card will work, it's for the mobile number not the tariff.

On some tariffs you get allowances and retain the credit. On Big Bundles O2 use your credit to pay for the allowances. So you top up £10, the £10 gets 'taken' by O2 and your allowances renew.

Many thanks for all the information.

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[jonsie]

Always happy to help

Just to add that you can change tariff once a month. However, if you are on an older tariff such as text and web, they are no longer available and you couldn't change back.